Emotional Labour Scale.
ELS
Emotional labour at work - surface acting, deep acting, and the frequency/intensity/variety/duration of required emotional display
- Length and format
- 15 (six facets). 5-pt frequency Likert (self-report questionnaire)
- Language versions
- Adapted into Chinese, Korean, Turkish, Spanish and others (approx 10+ langs)
- Licence
- open with attribution
Licence classification is a research judgement by the catalogue’s authors, not legal advice, and it can be out of date. Confirm terms with the copyright holder or publisher before using an instrument, especially for commercial use.
- Reference
- Brotheridge CM, Lee RT. Development and validation of the Emotional Labour Scale. J Occup Organ Psychol. 2003;76(3):365-379.
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18; 5-item short form widely used. public-domain / open.
- BJSQ - Brief Job Stress Questionnaire
57 (standard); 23-item short form. public-domain / open.
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