Emotional Labour Scale.
ELS
- What it measures
- Emotional labour at work - surface acting, deep acting, and the frequency/intensity/variety/duration of required emotional display
- Length and format
- 15 (six facets). 5-pt frequency Likert (self-report questionnaire)
- Language versions
- Adapted into Chinese, Korean, Turkish, Spanish and others (approx 10+ langs)
- Normative data
- No normative data held in our reference library for this instrument. That is a statement about our library, not about the published literature.
- Licence
- open with attribution
Licence classification is a research judgement by the catalogue’s authors, not legal advice, and it can be out of date. Confirm terms with the copyright holder or publisher before using an instrument, especially for commercial use.
- Reference
- Brotheridge CM, Lee RT. Development and validation of the Emotional Labour Scale. J Occup Organ Psychol. 2003;76(3):365-379.
Choosing between this and the alternatives
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