Job Satisfaction Survey.
JSS
- What it measures
- Job satisfaction across nine facets: Pay, Promotion, Supervision, Fringe Benefits, Contingent Rewards, Operating Conditions, Co-workers, Nature of Work, Communication. Sum of all 36 = total satisfaction.
- Length and format
- 36 (9 facets x 4 items). 6-pt agree/disagree Likert (mix of positively and negatively keyed items) (self-report questionnaire)
- Language versions
- 30+ langs (Spector lists translations contributed by users), incl. ES, ZH, AR, FA, TR, PT
- Normative data
- Normative data for this instrument is held in our reference library. The per-population breakdown is not published here.
- Licence
- open with attribution
Licence classification is a research judgement by the catalogue’s authors, not legal advice, and it can be out of date. Confirm terms with the copyright holder or publisher before using an instrument, especially for commercial use.
- Reference
- Spector, P.E. (1985). Measurement of human service staff satisfaction: Development of the Job Satisfaction Survey. American Journal of Community Psychology, 13(6), 693-713. https://paulspector.com/
Choosing between this and the alternatives
We do not deliver this instrument. If you are selecting a measure for a research programme, a national survey or an assessment product, and the question is which instrument, in which language, against which norms and under which licence, that is the work we do.
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